@media (max-device-width: 480px) and (orientation: portrait) {
    @-ms-viewport{
        width:320px;
    }
}

*, *:before, *:after {
    -webkit-box-sizing:border-box;
    box-sizing:border-box;
    -webkit-text-size-adjust:none;
    -ms-text-size-adjust:none;
    text-size-adjust:none;
    -webkit-tap-highlight-color:rgba(0, 0, 0, 0);
}

body, div, dl, dt, dd, ul, ol, li, h1, h2, h3,
h4, h5, h6, pre, code, form, field set, legend,
input, textarea, p, blockquote, th, td {
    margin:0;
    padding:0;
    -webkit-appearance:none;
}

table {
    border-collapse:collapse;
    border-spacing:0;
}

fieldset, img {
    border:0;
}

address, caption, cite, code,
dfn, em, strong, th, var {
    font-style:normal;
    font-weight:normal;
}

li {
    list-style:none;
}

caption, th {
    text-align:left;
}

h1, h2, h3, h4, h5, h6 {
    font-size:100%;
    font-weight:normal;
}

q:before,
q:after {
    content:"";
}

abbr, acronym {
    border:0;
    font-variant:normal;
}

sup {
    vertical-align:text-top;
}

sub {
    vertical-align:text-bottom;
}

input, textarea, select {
    font-family:inherit;
    font-size:inherit;
    font-weight:inherit;
}

input:password {
    ime-mode:disabled;
}

*:focus {
    outline:none;
}

ul {
    margin:0;
    list-style:none;
}

a{
    color:#2982e5;
    text-decoration:none;
}

a:active {
    color:#f60;
}

.smaller {
    font-size:.8em
}

body {
    background-color:#efeff4;
    overflow-y:auto;
    overflow-x:hidden;
}

#doc {
    height: 80%;
    line-height:1.4;
    overflow:scroll;
}

#chat-robot {
    padding:4px;
    padding-bottom:0;
    border:1px solid #7bb0e2;
    background-color:#e6f5fc;
}

#mask {
    display:table;
    position:absolute;
    top:0;
    height:100%;
    width:100%;
    background-color:#fff;
    z-index:100;
}

#mask div {
    display:table-cell;
    height:100%;
    vertical-align:middle;
    text-align:center;
}
/*guide mask begin*/
.guide-mask,.guide-mask .mask-top{
    position: absolute;
    height: 100%;
    width: 100%;
}
.guide-mask{
    top:0;
    left:0;
    z-index: 90;
}
.guide-mask .mask-top{
    bottom: 44px;
    background: rgba(0,0,0,.7);
    z-index: 90;
}
.guide-mask .mask-bottom{
    position: absolute;
    bottom: 0;
    width: 100%;
    height: 44px;
    background:rgba(255, 255, 255, 0);
    z-index: 90;
}
.mask-top .iknow-btn{
    position: absolute;
    width: 256px;
    height: 213px;
    bottom:0;
    left:50%;
    margin-left:-128px;
    background:url('https://i.alipayobjects.com/i/ecmng/png/201404/2NcJmE3ldt.png') no-repeat;
    background-size: 100%;
    z-index: 91;
}
/*guide mask end*/

/*notice begin*/
.notice-wrap-out{
    /*min-height:41px;  */
    max-height: 56px;
}
.notice-wrap{
    position:fixed;
    top:0;
    display:-webkit-box;
    width:100%;
    background:rgba(255, 255, 255, .95);
    /*line-height:41px;
    padding-left:10px;*/
    padding:10px 0;
    font-size: 13px;
    z-index:89;
}
.delNotice-wrap{
    padding:0 10px 0 10px;
    /*padding:13px 10px;*/
}
.icon-notice,.icon-delNotice{
    width:15px;
    height:15px;
    background:url('https://i.alipayobjects.com/i/ecmng/png/201403/2MRvjlV1Vd.png') no-repeat 0 0;
    background-size:100%;

}
.text-notice{
    -webkit-box-flex:1;
    margin-left:10px;
    /*white-space:nowrap;*/
    /*text-overflow:ellipsis;*/
    overflow: hidden;
}
.icon-delNotice{
    background-position: 0 -20px;
}
.icon-notice{
    margin-top:13px;
}
/*notice end*/
.action button,.action .button {
    border:none;
    border-radius:30px;
    color:#8c8c8c;
    height:28px;
    width:68px;
    text-align:center;
    background:#fbfbfb;
    box-shadow:0 0 1px #000,0 2px 2px #eee;
}

.action button:active,
.action button[disabled] {
    color:#fff;
    background-color:#0044cc;
}

.action button:focus {
    outline:thin dotted #333;
    outline:5px auto -webkit-focus-ring-color;
    outline-offset:-2px;
}

.action button[disabled] {
    cursor:default;
    background-color:#ccc;
    background-image:none;
    border-color:#ccc;
    box-shadow:none;
}

.fn-hide {
    display:none;
}

.message {
    border-bottom:0;
    background-color:#efeff4;
    /*min-height:300px;*/
    padding-bottom: 100px;
    height: 100%;
}
.message section a{
    /*white-space:nowrap*/
}

.message:after {
    display:block;
    clear:both;
    height:0;
    content:"\0020";
}
section,div.robot {
    padding:10px;
    clear:both;
}

div.robot,section.robot, section.service,section.top-message {
    float:left;
}

div.robot>div,
section.robot>div,
section.service>div,
section.top-message>div{
    max-width: 225px;
    display: inline-block;
    position:relative;
    padding:12px;
    margin:0 20px 0 10px;
    border-radius:10px;
    background-color:#fff;
    box-shadow: inset 0 0 1px #fff;
    vertical-align: top;
}
section.robot>div{
    word-break: break-word;
}
/*
div.robot>div,
section.robot>div{
   margin: 0 11px 0 45px;
} */
div.robot>div:before,
section.robot>div:before,
section.service>div:before,
section.top-message>div:before,
.system .windowContent:before{
    content:"";
    position: absolute;
    left: -5px;
    top: 4px;
    width: 0;
    height: 0;
    border-top: solid transparent;
    border-right: 7px solid #fff;
    border-bottom: 4px solid transparent;
}
/*
div.robot>div:after,
section.robot>div:after,
section.service>div:after,
section.top-message>div:after,
.system .windowContent:after {
 border-color:rgba(227, 236, 255, 0);
 border-right-color:#c5e4fa;
 border-width:8px;
 top:15px;
 margin-top:-8px;
}
div.robot>div:before,
section.robot>div:before,
section.service>div:before,
section.top-message>div:before,
.system .windowContent:before {
 border-color:rgba(165, 181, 213, 0);
 border-right-color:#fff;
 border-width:9px;
 top:15px;
 margin-top:-9px;
}
 */
section.user {
    float:right;
    text-align:right;
}
section.user>div {
    max-width: 100%;
    position:relative;
    display: inline-block;
    padding:8px;
    margin:0 10px 0 12px;
    text-align:left;
    border-radius:10px;
    color:#fff;
    box-shadow: inset 0 0 1px #007aff;
    background-color:#007aff;
    vertical-align: top;
    word-break: break-all;
}
/*
section.user>div:after,
section.user>div:before {
 left:100%;
 border:solid transparent;
 content:" ";
 height:0;
 width:0;
 position:absolute;
 pointer-events:none;
}
section.user>div:after {
 border-color:rgba(255, 255, 255, 0);
 border-left-color:#e3e3e3;
 border-width:8px;
 top:15px;
 margin-top:-8px;
}
 */
section.user>div:before {
    content:"";
    position: absolute;
    right: -5px;
    top: 4px;
    width: 0;
    height: 0;
    border-top: solid transparent;
    border-left: 7px solid #007aff;
    border-bottom: 4px solid transparent;
}

header {
    font-weight:700;
    color:#4d4d4d;
}
.welcome em{
    color:#2982e5;
}
.welcome {
    color:#000;
    font-size:16px;
    margin-bottom: 0;
}

.welcome span, .user>span {
    font-weight:700;
    color:#f60;
}

.user>span {

    font-weight:normal;
    font-size:14px;
    color:#f60;
    max-width: 60px;
    height: 36px;
    overflow: hidden;
    float: right;
}

.robot>span, .service>span {

    color:#006e9c;
    font-weight:700;
}
.service>span{
    max-width: 60px;
    height: 36px;
    /*
      background: url("https://i.alipayobjects.com/i/ecmng/png/201404/2O35FCjByn.png");
    color: transparent;
    background-size: 100%;
    */
    font-weight:normal;
    font-size:14px;
    color:#999;
    overflow: hidden;
    float: left;
}

.service>time{
    display: none;
}
.top-message article{
    color: #ff6600;
}
.top-message article .init-temp{
    color: #000;
}
.top-message article .topHeader{
    color: #ff6600;
}
.top-message ul{
    padding: 0;
}
.top-message ul,.top-message li{
    list-style: none;
}
.robot>span ,.top-message>span{
    float: left;
}
.service>time{
    display: none;
}
.robot>span ,.top-message>span{
    float: left;
}
.system {
    text-align:center;
    color:#999;
    font-size:.8em;
}
.system .windowimg{
    float: left;
}
.system .windowContent{
    position: relative;
    border: solid 1px #7bb2d9;
    border-radius: 5px;
    background-color: #c5e4fa;
    padding: 8px;
    margin: 0 12px 0 45px;
    text-align: left;
    color: #000;
    font-size: 14px;
}
time {
    color:#909090;
    font-size:.8em;
}

.face-box{
    display: none;
    position: absolute;
    bottom: 40px;
    height: 110px;
    width: 95%;
    overflow: auto;
    background: #FFF;
}

.action {
    bottom: 5px;
    position: absolute;
    right: 5px;
}

.feedback {
    position:relative;
    margin:8px 0;
    padding:4px 8px;
    border:1px solid #fad58c;
    background-color:#fffeeb;
}

.feedback .arrow {
    position:absolute;
    display:block;
    width:10px;
    height:10px;
    font-size:0;
    background:#fffeeb;
    border-left:1px solid #fad58c;
    border-top:1px solid #fad58c;
    top:-7px;
    left:16px;
    -webkit-transform:rotate(45deg);
    -ms-transform:rotate(45deg);
    -moz-transform:rotate(45deg);
    -o-transform:rotate(45deg);
    transform:rotate(45deg);
}

.tool-box {
    display:-webkit-box;
    display:-ms-flexbox;
    display:-moz-box;
    position:fixed;
    bottom: 65px;
    padding:8px 10px;
    width:80%;
    box-shadow:0 0 1px #85898d;
    background-color:#e7eff8;
    height:35px;
}

.tool-box span{
    height: 30px;
    width: 30px;
    margin: 0 0px;
    display: inline-block;
    cursor: pointer;
}
.tool-box span.split{
    height: 30px;
    width: 6px;
    margin: 0 0px;
    display: inline-table;
}
.tool-box span.face{
    background: url("../../static/chat/images/face.png") no-repeat;
}

.tool-box span.file{
    background: url("../../static/chat/images/file.png") no-repeat;
}

.tool-box span.img{
    background: url("../../static/chat/images/img.png") no-repeat;
}

.tool-box span.flower{
    background: url("../../static/chat/images/flower.png") no-repeat;
}

.copyright{
    display:-webkit-box;
    display:-ms-flexbox;
    display:-moz-box;
    position:fixed;
    bottom: 0px;
    width:100%;
    background-color:#fff;
    height:20px;
    font-size: 12px;
    text-align: center;
}

.input-box {
    display:-webkit-box;
    display:-ms-flexbox;
    display:-moz-box;
    position:fixed;
    bottom: 20px;
    padding:8px 10px;
    width:80%;
    background-color:#fff;
    height: 45px;
}

.input-box .input {
    -webkit-box-flex:1;
    -ms-flex:1;
    -moz-box-flex:1;
    background-color:#fff;
    -webkit-box-flex:1;
    height: 25px;
    line-height:25px;
}

.input input {
    margin:0;
    float: left;
    padding:0 6px;
    height:28px;
    width:93%;
    font-size:14px;
    background-color: #fbfbfb;
    border:none;
    -webkit-border-radius:15px;
    border-radius:15px;
    color:#000;
    box-shadow:0 0 1px #000;
}

.input input[disabled] {
    background-color:#eee;
}

.input-box button {
    font-size: 15px;
    /*margin-left:11px;*/
    float: right;
}

section.robot>.robot-comment {
    padding: 0;
}
.robot-comment .robot-comment-title{
    padding: 8px;
}
.service-comment button, .robot-comment button {
    padding:2px 12px;
    margin:0 8px;
}
.robot-comment button{
    margin: 0;
}
section.service-comment>div{
    padding: 0;
    padding-top: 10px;
}
.message .robot .btn-robot{
    padding: 0;
}
.btn-robot .btn-title{
    padding: 8px;
}
.suggest {
    border:1px solid #afafaf;
    border-bottom:0 none;
    background-color: rgba(255,255,255, .95);
    width:100%;
}

.suggest ul {
    margin:0;
    padding:0;
    list-style:none;
}

.suggest li {
    height: 44px;
    line-height: 44px;
    padding-left: 10px;
    border-bottom:1px solid #afafaf;
    font-size: 17px;
    overflow: hidden;
    text-overflow:ellipsis;
    white-space: nowrap;
}

.ui-tab-wrap {
    padding:5px 10px;
    background-color:#e4e3e8;
}

.ui-tab {
    height:30px;
    line-height:26px;
    border-radius:5px;
    -webkit-border-radius:5px;
    -o-border-radius:5px;
    -ms-border-radius:5px;
    font-size:14px;
}

.ui-tab-item {
    display:inline-block;
    width:49%;
    text-align:center;
    text-decoration:none;
}

.ui-tab-item-right {
    float:right;
    background: #ebebeb;
    border: 1px solid #bababa;
    border-radius: 0 5px 5px 0;
    color: #999;
}
.ui-tab .ui-tab-item-right:active,.ui-tab .ui-tab-item-right:visited,.ui-tab .ui-tab-item-right:link{
    color: #999;
}

.ui-tab-item-active {
    float: right;
    background-color:#6a89c4;
    background-color: #2059b0;
    border: 1px solid #2059b0;
    border-radius: 5px 0 0 5px;
}

.ui-tab-item,
.ui-tab-item:active,
.ui-tab-item:visited,
.ui-tab-item:link {
    color:#6a89c4
}

.ui-tab-item-active,
.ui-tab-item-active:active,
.ui-tab-item-active:visited,
.ui-tab-item-active:link {
    color:#fff;
}

.windowContent input{
    padding: 13px 10px 12px;
    width: 100%;
    display: block;
    border-radius: 8px;
    border: 1px solid #ccc;
    background: #fff;
}
.windowContent .revaliValue{
    margin-top: 8px;
}
.windowContent .error-p{
    color: #f60;
    margin-top: 5px;
}
.windowContent .button-p{
    margin-top: 15px;
}
.init-temp li a{
    color: #2982e5;
}
.recommend ul li,.recommend ul li a{
    color: #2982e5;
}

section.robot>.comment-btns,section.service>.comment-btns{
    padding: 0;
}
.comment-btns .comment-title{
    padding: 8px;
}
.comment-btns section{
    padding: 0;
    margin-bottom: 0;
    border-top:1px solid #7bb3db;
}
.btn-container{
    padding: 0;
    margin-bottom: 0;
    border-top:1px solid #7bb3db;
}
.service-comment button{
    padding: 2px 15px;
    height: 30px;
    background: none;
    border: none;
    border-right: 1px solid #7bb3db;
    margin: 0;
}
.service-comment button:last-child{
    border-right:none;
}
.btn-no{
    border-right: 1px solid #7bb3db;
}
.robot-comment .isClicked{
    color: #f60;
}
.robot-comment button img{
    margin-right: 10px;
}
.service-comment button span{
    width: 18px;
    height: 18px;
    display: inline-block;
    margin-right: 2px;
}
.service-comment button .btn-3{
    background: url("https://i.alipayobjects.com/e/201312/1eg8I2tUAn.png") no-repeat;
}

.service-comment button .btn-2{
    background: url("https://i.alipayobjects.com/e/201312/1egEIXEjv3.png") no-repeat;
}
.service-comment button .btn-1{
    background: url("https://i.alipayobjects.com/e/201312/1egEVvyvdN.png") no-repeat;
}
.robot-comment button{
    border: none;
    background: none;
    width:110px;
    height:35px;
    line-height:35px;
}
button.btn-no{
    border-radius:0 0 0 8px;
}
button.btn-yes{
    border-radius:0 0 8px 0;
}
.robot-comment button:last-child{
    border-left:  1px solid #7bb3db;
}
.robot-comment .isClicked,.service-comment .isClicked{
    background: #93c3e5;
}
button:active, button[disabled]{
    color: #999;
}


.windowContent .button-p{
    margin-top: 15px;
    border-top: 1px solid #77b0d9;
}
.J-confirm{
    width: 117px;
    height: 30px;
    border: none;
    background: none;
    border-left: 1px solid #77b0d9;
}
.J-cancel{
    width: 124px;
    height: 30px;
    background: none;
    border: none;
}
.button-p button[disabled]{
    cursor: default;
    background-color: none;
    background-image: none;
    border-color: none;
    box-shadow: none;
}
.button-p button:active,.button-p button[disabled]{
    background-color: none;
}
.btnClicked{
    background: #93c3e5;
}
.user .avatar-img,.avatar-service{
    width: 34px;
    height: 34px;
    border-radius: 2px;
}
section article header{
    margin-top:10px;

}
section article li{
    width: 202px;
    padding:10px 0;
    list-style:none;
    border-top: solid 1px #afafaf;
    overflow: hidden;
    text-overflow:ellipsis;
    white-space: nowrap;
    color:#2982e5;
}
section article li:last-child{
    padding-bottom:0;
}
section,section a{
    font-size:14px;
}
.arrow-down,.arrow-up{
    width:10px;
    height:6px;
    background:url("https://i.alipayobjects.com/i/ecmng/png/201404/2O4b2MEDzR.png") no-repeat;
    background-size:100%;
    padding:5px 0;
    margin:5px auto 0;
}
.arrow-up{
    background:url("https://i.alipayobjects.com/i/ecmng/png/201404/2O4b2MEDzR.png") no-repeat 0 -16px;
    background-size:100%;
}
section .msg-system{
    color: #999;
    font-size: 13px;
}
section .msg-system a{
    font-size:13px;
}
section .msg-system a.isClicked{
    color:#999;
}
section .msg-system .time-label{
    background-color: #aaa;
    border: 0px;
    border-radius: 3px;
    color: #fff;
    width:auto;
    padding: 2px 4px;
}

section.evaluateSec .answer{
    padding: 8px 12px 4px 12px;
}
.poll-loading{
    /*position: absolute;*/
    height: 24px;
    width: 24px;
    margin:0 auto;
    text-align: center;
    background: #ff9e3e;
    background:url('https://i.alipayobjects.com/i/ecmng/gif/201404/2VZeenZ86v.gif') no-repeat;
    background-size: 100%;
    z-index:86;
}
/**layer**/
.layer{
    display: none;
    position: absolute;
    width: 275px;
    background: rgba(255, 255, 255, .95);
    border-radius: 7px;
    z-index: 120;
}
.layer .layer-hd{
    font-size: 16px;
    line-height: 41px;
    text-align: center;
}
.layer .layer-ct{
    padding:0 15px 15px 15px;
    text-align: center;
}
.layer .layer-ct input.tel-input{
    width: 230px;
    height: 30px;
    border: solid 1px #ccc;
    border-radius:5px;
    padding:0 4px;
}
.layer .layer-ft{
    border-top:solid 1px #afafaf;
    font-size: 16px;
    line-height: 41px;
    text-align: center;
}
.layer-ft button, .evaluateWrap button{
    border:none;
    background-color:#fff;
    opacity: .95;
    height: 44px;
    line-height: 44px;
    text-align: center;
    color:#007aff;
    width: 135px;
    font-size: 16px;
}
.evaluateWrap button{
    width:85px;
    height:28px;
    line-height:24px;
}
.layer .button-left, .evaluateWrap .button-cp{
    border-radius: 0 0 0 7px;
    border-right: solid 1px #afafaf;
}
.layer .button-right{
    border-radius: 0 0 7px 0;
}
.layer-mask{
    background-color: rgba(0,0,0,.6);
    position: absolute;
    top:0;
    z-index: 110;
}
.layer .err-msg{
    color:red;
    font-size: 12px;
    text-align: left;
    margin-top:5px;
    padding-left:5px;
}
.evaluateWrap .title{
    border-bottom:solid 1px #afafaf;
    padding-bottom:8px;
    margin-bottom:5px;
    font-size: 16px;
    color: #000;
}
.bad-evaluate-wrap{
    width: 290px;
}
.bad-evaluate-wrap .layer-hd{
    border-bottom: solid 1px #afafaf;
}
.layer .evaluate-list li{
    line-height: 44px;
    border-bottom: solid 1px #afafaf;
}
.layer .evaluate-list li:after,.other-wrap:after{
    display:block;
    clear:both;
    height:0;
    content:"\0020";
}
.layer .evaluate-list li:last-child{
    border-bottom: none;
}
.layer .evaluate-list li label{
    float: left;
    width:250px;
    overflow: hidden;
}
.layer .evaluate-list li input{
    float: right;
    margin-top: 16px;
    vertical-align: bottom;
    -webkit-appearance:checkbox;
}
.layer .evaluate-list{
    padding:0 10px;
    text-align: left;
}
.text-wrap{
    border-top: solid 1px #afafaf;
}
.text-wrap textarea{
    padding: 4px;
    width: 265px;
    height: 44px;
    border: none;
}
.layer button[disabled],
.evaluateWrap button[disabled],
.evaluateWrap button.isClicked{
    color:#afafaf;
}
.history-date{
    border-radius: 3px;
    background: #afafaf;
    color: #fff;
    width: 100px;
    margin: 0 auto;
    height: 18px;
    padding: 0 4px;
    line-height: 20px;
}
